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APPOINTMENTS / CANCELLATIONS

Appointments:

Appointment Request for Established Patient

New Patient Request

ALL NEW PATIENTS may call:

256-383-4447 ext. 124

Medical Associates Main Office

(256) 383-4447

Medical Associates Greenhill

(256) 272-8066

Medical Associates Cloverdale

(256) 415-4005

Express Care Cloverdale

(256) 415-4005

Express Care Tuscumbia

(256) 386-7774​

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Cancellations
Same Day Appointments

When at all possible it is best to schedule your appointment in advance with your physician. We understand that situations present where it is best to see a physician the same day. Same day appointments with a physician are not always possible, but we will make every effort to accommodate you.

 

Appointment Preparation
  • Watch for an e-mail or text message a few days before your appointment from Phreesia. This is our check-in platform. This online system allows you to check in for your appointment ahead of time, reducing your wait time at our office and allowing you to register when it's most convenient for you. You can confirm your appointment via text message or email and check in online prior to your visit. This process saves you time and ensures your information is always up to date.

  • If you do not complete your pre-registration and check-in process online prior to appointment, we ask that you arrive 15 minutes early to check in with the front office to pay your copay and any unpaid balances. Patients who are not prepared to pay their copay upon arrival must reschedule their appointment. Should you have an emergent issue and need immediate attention, please go to the nearest emergency room.

  • Insurance cards and photo ID should be available at each visit. Please make us aware of any personal information (address, phone number, insurance, etc.) that has changed since your last visit.

  • Bring a list of all medications you are currently taking.

  • Depending on the type of appointment scheduled further preparations may be necessary. Our SERVICES tab above will link you to specific testing and whether preparation is needed.

Appointment Cancellations


We trust that you will make every effort to give as much advance notice as possible when canceling an appointment. We prefer at least a 48 hour notice prior to your appointment.


***Nuclear Medicine Testing requires a 48-hour notice. This medication is prepared specifically for each individual patient and cannot be used on other patients or stored for a later date. Without 48-hour notice, the medication cost will be passed on to you. 

No-Show


We attempt to contact each patient at least three days prior to the appointment as a reminder. We understand that sometimes circumstances occur that prevent you from keeping your appointment, as well as giving us proper notification. However, if this becomes a chronic problem, it could lead to dismissal from the practice.

 

Medical Associates of the Shoals

Family Medical Practice | Internal Medicine

 

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